Additional Questions

Q: Why was my direct deposit account changed?

When you opted-in for Earned Wage Access, 1 you agreed that 100% of your pay would be directed to your Wisely account. This does not affect the timing or accuracy of you receiving your pay. See the Earned Wage Access 1 Terms & Conditions in Account Settings for more information.

Q: Who do I call if I have questions?

If you have a question about Earned Wage Access, 1 contact the number on the back of your Wisely card.

Q: Can I opt-out of Earned Wage Access 1 if I no longer want to use this feature?

Yes, you can opt-out of the Earned Wage Access 1 feature by visiting Account Settings on the myWisely app 4 or online at myWisely.com . After you opt-out, you can no longer access your wages until you opt back in again. Your direct deposit settings will remain in place until you change them through your employer.

Will I receive my full paycheck if I don’t transfer any earned wages before payday?

Yes, you’ll receive your entire net pay on payday.

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Why was my direct deposit account changed?

When you opted-in for Earned Wage Access,¹ you agreed that 100% of your pay would be directed to your Wisely account. This does not affect the timing or accuracy of you receiving your pay. See the Earned Wage Access¹ Terms & Conditions in Account Settings for more information.

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Who do I call if I have questions?

If you have a question about Earned Wage Access,¹ contact the number on the back of your Wisely card.

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Can I opt-out of Earned Wage Access¹ if I no longer want to use this feature?

Yes, you can opt-out of the Earned Wage Access¹ feature by visiting Account Settings on the myWisely app⁴ or online at myWisely.com. After you opt-out, you can no longer access your wages until you opt back in again. Your direct deposit settings will remain in place until you change them through your employer.

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Earned Wage Access powered by DailyPay™, is available to Wisely Pay cardholders through the myWisely app or at mywisely.com once your Wisely card is activated. Additional terms and limits apply. Opt-in is required. This optional offer is not a Fifth Third Bank, Mastercard or Visa product or service, nor does Fifth Third Bank, Mastercard or Visa endorse this offer.
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While this feature is available without a fee, certain other transaction fees and costs, terms, and conditions are associated with the use of this card. Please log in to the myWisely app or mywisely.com to see your cardholder agreement and list of all fees for more information.
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Source: FTI Consulting ↩
Standard text message fees and data rates may apply. ↩

The Wisely Pay Visa^® is issued by Fifth Third Bank, N.A., Member FDIC or Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Wisely Pay Mastercard^® is issued by Fifth Third Bank, N.A., Member FDIC or Pathward, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. The Wisely Direct Mastercard is issued by Fifth Third Bank, N.A., Member FDIC. ADP is a registered ISO of Fifth Third Bank, N.A., or Pathward, N.A. The Wisely Pay Visa card can be used everywhere Visa debit cards are accepted. Visa and the Visa logo are registered trademarks of Visa International Service Association. The Wisely Pay Mastercard and Wisely Direct Mastercard can be used where debit Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

4 Results for “Additional Questions”

Will I receive my full paycheck if I don’t transfer any earned wages before payday?

Why was my direct deposit account changed?

Who do I call if I have questions?

Can I opt-out of Earned Wage Access¹ if I no longer want to use this feature?

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