You should receive your card in the mail 7-10 business days after enrollment. If you don’t, give us a call at 1-866-313-9029 for Wisely Direct cards.
Call 1-866-313-6901 for Wisely Pay cards.
Once you’ve received your card, you will need to activate it and set your PIN (Personal Identification Number) using the myWisely® app by visiting mywisely.com. For your security purposes, do not use personal information as your PIN.
Visit your employer portal and click on the Direct Deposit tile to follow instructions.
If you don’t have access to an employer portal, contact your employer’s HR representative to enroll in direct deposit2 and provide your Wisely card’s routing and account numbers.
Go to your account settings, then tap or click “Account Numbers”. You can also download the myWisely app7 and opt in to get paid up to 2 days early14 with direct deposit at no extra cost.18 For more information click here.
The myWisely app7 can be downloaded from either the Apple® or Google Play™ store:
Use the app7 to access your account anywhere, anytime: check your balance, view transaction history, find nearby ATMs or see spending trends while you’re on the go.
NOTE: The myWisely® mobile app7 is only available on devices using the following versions:
iPhone (iOS 10.0 or later)
Android (5.0 and up) devices
Upgraded17 members get access to premium features that allow you to load funds to your cards from a variety of places: Second jobs and government benefits directly deposited at no cost18. You can also add cash in-store. How do I add cash to my card?
Tap or click “Future,” tap or click “add money” and type in the amount that you would like to save.
While funds moved to your envelope12 will no longer be in your available balance, you can always move them back. myWisely® will even discover opportunities for you to roll over extra funds into your savings envelope.12
The Savings Envelope12 is part of your Wisely account.
It is not a savings account, and it does not earn interest.
Your Savings Envelope12 is only limited to the total limit of your Wisely® account. See your cardholder agreement for more details.
Check on the back of your card for the small print on the lower half (as shown below) to see your card type.
Unfortunately, you will need to have this information on-hand in order to request a Wisely® card for them.
To activate it and set a PIN (Personal Identification Number), the secondary member can use the myWisely® app7 or visit mywisely.com. The secondary member may also call to activate their card; Wisely Pay members: 1-866-313-6901, Wisely Direct members: 1-866-313-9029. You can locate the card type on back of the card in small print on the lower half. Secondary members will use their personal information, such as Social Security Number, to activate their Wisely card.
The Wisely Pay Visa® is issued by Fifth Third Bank, N.A., Member FDIC or Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Wisely Pay Mastercard® is issued by Fifth Third Bank, N.A., Member FDIC or Pathward, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. The Wisely Direct Mastercard is issued by Fifth Third Bank, N.A., Member FDIC. ADP is a registered ISO of Fifth Third Bank, N.A., or Pathward, N.A. The Wisely Pay Visa card can be used everywhere Visa debit cards are accepted. Visa and the Visa logo are registered trademarks of Visa International Service Association. The Wisely Pay Mastercard and Wisely Direct Mastercard can be used where debit Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
ADP, the ADP logo, Wisely, myWisely, and the Wisely logo are registered trademarks of ADP, Inc.
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