How can I add funds to my Savings Envelope 12 and start saving money?

Register or log into the myWisely ® app 7 or at myWisely.com . Tap or click “Future,” tap or click “add money” and type in the amount that you would like to save. While funds moved to your envelope 12 will no longer be in your available balance, you can always move them back. myWisely ® will even discover opportunities for you to roll over extra funds into your savings envelope. 12

Is there a fee to set up my Savings Envelope? 12

No, there is no fee 18 to start saving with your Savings Envelope. 12

FAQ

Get Started

Q: How do I receive my pay directly onto my card?

Visit your employer portal and click on the Direct Deposit tile to follow instructions. If you don’t have access to an employer portal, contact your employer’s HR representative to enroll in direct deposit 2 and provide your Wisely card’s routing and account numbers. You can find the routing and account number for your Wisely card by downloading the myWisely mobile app 7 or logging into mywisely.com . Go to your account settings, then tap or click “Account Numbers”. You can also download the myWisely app 7 and opt in to get paid up to 2 days early 14 with direct deposit at no extra cost. 18 For more information click here . Upgrade 17 may be required to add pay from other sources other than the employer who isssued your card. Learn more

Q: Where can I get the myWisely ® app?

The myWisely app 7 can be downloaded from either the Apple ® or Google Play ™ store: Use the app 7 to access your account anywhere, anytime: check your balance, view transaction history, find nearby ATMs or see spending trends while you’re on the go. NOTE: The myWisely ® mobile app 7 is only available on devices using the following versions: iPhone (iOS 10.0 or later) Android (5.0 and up) devices

Q: What are the benefits of upgrading my card?

Upgraded 17 members get access to premium features that allow you to load funds to your cards from a variety of places: Second jobs and government benefits directly deposited at no cost 18 . You can also add cash in-store. How do I add cash to my card? After upgrading, you can also opt in to get paid up to 2 days early 14 with direct deposit on the myWisely app 7 or mywisely.com . Learn all the benefits of upgrading your card.

Q: As a secondary cardholder, can I set up my Savings Envelope? 12

No, only primary cardholders are eligible to use the Savings Envelope 12 in the myWisely ® app. 7 If you have a secondary card , you will not be able to access this feature .

Q: Can I automate my savings?

Yes! In the myWisely app 7 or myWisely.com , you can tell us to automatically move a specific dollar amount each month , or a dollar amount or percentage of each paycheck . You can turn this on or off at any time.

Q: Is the Savings Envelope 12 a savings account? Does it earn interest?

The Savings Envelope 12 is part of your Wisely account. It is not a savings account , and it does not earn interest .

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How long will it take to get my personalized card in the mail?

You should receive your card in the mail 7-10 business days after enrollment. If you don’t, give us a call at 1-866-313-9029 for Wisely Direct cards.

Call 1-866-313-6901 for Wisely Pay cards.

How do I know which card I have?

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How do I activate my card?

Once you’ve received your card, you will need to activate it and set your PIN (Personal Identification Number) using the myWisely^® app by visiting mywisely.com. For your security purposes, do not use personal information as your PIN.

You may also call to activate your card. Wisely Pay members: 1-866-313-6901, Wisely Direct members: 1-866-313-9029, Wisely Cash members: 1-877-431-5860

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How do I receive my pay directly onto my card?

Visit your employer portal and click on the Direct Deposit tile to follow instructions.

If you don’t have access to an employer portal, contact your employer’s HR representative to enroll in direct deposit² and provide your Wisely card’s routing and account numbers.

You can find the routing and account number for your Wisely card by downloading the myWisely mobile app⁷ or logging into mywisely.com.

Go to your account settings, then tap or click “Account Numbers”. You can also download the myWisely app⁷ and opt in to get paid up to 2 days early¹⁴ with direct deposit at no extra cost.¹⁸ For more information click here.

Upgrade¹⁷ may be required to add pay from other sources other than the employer who isssued your card. Learn more

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Where can I get the myWisely^® app?

The myWisely app⁷ can be downloaded from either the Apple^® or Google Play^™ store:

Use the app⁷ to access your account anywhere, anytime: check your balance, view transaction history, find nearby ATMs or see spending trends while you’re on the go.

NOTE: The myWisely^® mobile app⁷ is only available on devices using the following versions:
iPhone (iOS 10.0 or later)
Android (5.0 and up) devices

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What are the benefits of upgrading my card?

Upgraded¹⁷ members get access to premium features that allow you to load funds to your cards from a variety of places: Second jobs and government benefits directly deposited at no cost¹⁸. You can also add cash in-store. How do I add cash to my card?

After upgrading, you can also opt in to get paid up to 2 days early¹⁴ with direct deposit on the myWisely app⁷ or mywisely.com. Learn all the benefits of upgrading your card.

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Wisely Pay Only

How can I upgrade my card?

Click to upgrade NOW.¹⁷

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Wisely Pay Only

How can I add funds to my Savings Envelope¹² and start saving money?

Tap or click “Future,” tap or click “add money” and type in the amount that you would like to save.

While funds moved to your envelope¹² will no longer be in your available balance, you can always move them back. myWisely^® will even discover opportunities for you to roll over extra funds into your savings envelope.¹²

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As a secondary cardholder, can I set up my Savings Envelope?¹²

No, only primary cardholders are eligible to use the Savings Envelope¹² in the myWisely^® app.⁷

If you have a secondary card, you will not be able to access this feature.

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Is there a fee to set up my Savings Envelope?¹²

No, there is no fee¹⁸ to start saving with your Savings Envelope.¹²

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Can I automate my savings?

Yes! In the myWisely app⁷ or myWisely.com, you can tell us to automatically move a specific dollar amount each month, or a dollar amount or percentage of each paycheck.

You can turn this on or off at any time.

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Is the Savings Envelope¹² a savings account? Does it earn interest?

The Savings Envelope¹² is part of your Wisely account.

It is not a savings account, and it does not earn interest.

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Is there a limit to how much can be added to my Savings Envelope?¹²

Your Savings Envelope¹² is only limited to the total limit of your Wisely^® account. See your cardholder agreement for more details.

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How do I know if I have a Wisely Direct or Wisely Pay card?

Check on the back of your card for the small print on the lower half (as shown below) to see your card type.

Back of Wisely Pay card

Back of Wisely Direct card

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What if I don’t know the new card member’s Social Security Number?

Unfortunately, you will need to have this information on-hand in order to request a Wisely^® card for them.

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How does a secondary member activate their card?

To activate it and set a PIN (Personal Identification Number), the secondary member can use the myWisely^® app⁷ or visit mywisely.com. The secondary member may also call to activate their card; Wisely Pay members: 1-866-313-6901, Wisely Direct members: 1-866-313-9029. You can locate the card type on back of the card in small print on the lower half. Secondary members will use their personal information, such as Social Security Number, to activate their Wisely card.

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To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify and record information that identifies each person who opens a card account. ↩
Please allow up to 3 weeks for your pay to be loaded to the card after initial setup of direct deposit to your card. ↩
Because this card is prepaid, you can only spend what is on the card and thus are unable to overdraft. ↩
Please review your cardholder agreement and third party terms and conditions (if applicable) to learn how this applies to you. ↩
The number of fee-free ATM transactions may be limited. Please see your cardholder agreement fee schedule for more information. ↩
The Wisely card is a prepaid card. Wisely^® Direct and Wisely^® Pay are not credit cards and do not build credit. ↩
Standard message fees and data rates may apply. ↩
Additional terms and third-party fees may apply. ↩
See your Cardholder Agreement for full zero-liability information.
Under MasterCard’s Zero Liability Policy, your liability for unauthorized transactions on your Card Account is $0.00 if you notify us promptly upon becoming aware of the loss or theft, and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthorized use. These provisions limiting your liability do not apply to debit transactions not processed by MasterCard or to unregistered cards.
Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.” ↩
Nearly 100% of cardholders receive their pay on or before 9am on payday. ↩
You may load $20-$500 in cash onto your Wisely Card for a flat rate of up to $5.95 (subject to card and balance limits). If you have a Wisely Pay or Wisely Cash card (see back of your card), this feature requires an upgrade which may not be available to all cardholders. You should confirm your access to this feature before attempting to load cash to your card. ↩
Amounts transferred to your savings envelope will no longer appear in your available balance. You can transfer money from your savings envelope back to your available balance at any time using the myWisely app or at mywisely.com. ↩
You must first pass an additional verification process. ↩
You must opt-in to early direct deposit on mywisely.com or myWisely mobile app. Early direct deposit of funds is not guaranteed and is subject to payor’s support and the timing of payor’s payment instruction. Faster funding claim is based on a comparison of our policy of making funds available upon our receipt of payment instruction with the typical banking practice of posting funds at settlement. Please see full disclosures on mywisely.com or myWisely app. Please allow up to 3 weeks for funds to be loaded to the card after initial setup of direct deposit to your card. ↩
Cash Back Rewards on purchases at participating merchants are powered by Dosh Rewards. Opt-In is required for Dosh Rewards only. Most Cash Back Rewards will appear in your savings envelope within 4 weeks after the transaction has completed. Only Cash Back Rewards for the purchase of eGift cards will appear instantly. eGift Card Cash Back offers range from 2% – 12%, depending on the gift card that is purchased. Cash Back amounts will be disclosed before you select a gift card. Please review the Terms and Conditions of each eGift card product before purchase. Funds from all Rewards can be moved from the savings envelope into the available balance on your card. You must login to myWisely to access the Rewards feature for purchases and e-gift cards. These optional offers are not a Fifth Third Bank, Metabank, Mastercard or Visa product or service, nor does Fifth Third Bank, Pathward, Mastercard or Visa endorse this offer. ↩
The bill pay feature, powered by Papaya, is available through the myWisely app. Additional terms and limits apply. This optional offer is not a Fifth Third Bank, Pathward or a [Mastercard, Visa] product or service, nor does Fifth Third Bank, Pathward or [Mastercard, Visa] endorse this offer. ↩
If you have a Wisely Pay card (see back of your card), access to certain features or loading funds from sources other than the company you received your card through requires an upgrade, which you can request in the myWisely app or by calling the number on the back of your card. Requesting an upgrade will automatically initiate an identity verification process utilizing your personal information already on file which must be validated in order to upgrade. Card may be restricted or closed if your identity cannot be verified. Upgrade may not be available to all cardholders. ↩
While this feature is available without a fee, certain other transaction fees and costs, terms, and conditions are associated with the use of this card. Please log in to the myWisely app or mywisely.com to see your cardholder agreement and list of all fees for more information. ↩
Funds are typically available on your card within 10 minutes. ↩
You may load $20-$500 in cash onto your Wisely Card for a flat rate of up to $5.95 (subject to card and balance limits). If you have a Wisely Pay or Wisely Cash card (see back of your card), this feature requires an upgrade which may not be available to all cardholders. ↩
Ingo Money is a service provided by Ingo Money, Inc. and First Century Bank, National Association, Member FDIC, subject to Ingo Money and First Century Bank Terms & conditions and Privacy Policy. Approval review usually takes 3-5 minutes, but may take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Unapproved checks will not be loaded to your card. Ingo Money reserves the right to recover funds from bad checks if you knew the check was bad when you submitted it, if you attempt to cash or deposit it elsewhere after funding or if you otherwise act illegally or fraudulently. Fees may apply for loading or use of your card. See your Cardholder Agreement for details. All checks are subject to approval by Ingo in its sole discretion. Fees and other terms and conditions apply to check load services. Visit http://ingomoney.com/tc.html for complete details. ↩
To view applicable fees, please log in to the myWisely app or mywisely.com to see your cardholder agreement and list of all fees for more information. ↩
Your funds are protected from fraud if your card is lost or stolen. You must notify us immediately and assist us in our investigation if your card is lost or stolen or you believe someone is using your card without your permission. For more information, please review your cardholder agreement by logging in to the myWisely app or online at mywisely.com. ↩

The Wisely Pay Visa^® is issued by Fifth Third Bank, N.A., Member FDIC or Pathward^®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Wisely Pay Mastercard^® is issued by Fifth Third Bank, N.A., Member FDIC or Pathward, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. The Wisely Direct Mastercard is issued by Fifth Third Bank, N.A., Member FDIC. ADP is a registered ISO of Fifth Third Bank, N.A., or Pathward, N.A. The Wisely Pay Visa card can be used everywhere Visa debit cards are accepted. Visa and the Visa logo are registered trademarks of Visa International Service Association. The Wisely Pay Mastercard and Wisely Direct Mastercard can be used where debit Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

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