Q: Can I take this card with me if I change jobs?

Yes. Use the Wisely ® card to load money from multiple sources, including second jobs. Your Wisely card can go with you, regardless of your employer. Upgrade is required for Wisely Pay cards. Requesting an upgrade will automatically initiate an identity verification process utilizing your personal information already on file. How do I know which card I have?

Q: How can I change my PIN number?

Log into the myWisely ® app . Tap Menu in the upper left. Tap Account Settings, then Card Settings to enter a new PIN.

Q: What if I forgot my user ID or password?

Click Log in on the myWisely ® app or mywisely.com . Click or tap Forgot Username or Password? or on the myWisely ® app.

Question 1

Can I request a card for a spouse or family member?

Accepted Answer

Of course! You, as the primary Wisely^® member, can request up to three cards for your spouse or other family members.

Wisely secondary cards can be used to make point-of-sale or online purchases everywhere Visa^® Debit cards or where debit Mastercard^® are accepted. This eliminates the need to carry cash when grocery shopping, paying bills, going out to eat, and any other daily activities. Age limits may apply, please reference your Cardholder Agreement and List of Fees for more information.

To request a secondary card

Log into the myWisely^® app or mywisely.com.
On the main screen, scroll down to + Add a card to this account.
Follow the screen instructions to complete your request.

You will need the new secondary member’s name, Social Security Number, and date of birth to request the card.

Secondary cards are mailed to the primary member’s address on file. Secondary members can update their address in the myWisely app or at mywisely.com after activation.

Question 2

Can I take this card with me if I change jobs?

Accepted Answer

Yes. Use the Wisely^® card to load money from multiple sources, including second jobs. Your Wisely card can go with you, regardless of your employer.

Upgrade is required for Wisely Pay cards. Requesting an upgrade will automatically initiate an identity verification process utilizing your personal information already on file.

How do I know which card I have?

Question 3

How can I change my PIN number?

Accepted Answer

Log into the myWisely^® app.
Tap Menu in the upper left.
Tap Account Settings, then Card Settings to enter a new PIN.

Question 4

How do I cancel my card/close my Wisely account?

Accepted Answer

If you feel you must close your Wisely account, Wisely Customer Service can help. But first, determine whether you need to close your account:

Changing employers

Even if you change jobs, you can take your Wisely card and the same account information with you! Be sure to upgrade your card to receive this benefit and all the features available to you. There is no cost to upgrade your card. Requesting an upgrade will automatically initiate an identity verification process utilizing your personal information already on file.

Fraudulent transactions

Concerned about transactions you don’t recognize or didn’t authorize? Let the Wisely Customer Service team assist you with card cancellation and fraud support services.

Duplicate card issues

If you have received more than one Wisely card and you only need one, contact Wisely customer service for assistance.

Never received your Wisely card or something else

If you never received your Wisely card, the Wisely Customer Service team can help you with a replacement card and answer any questions or concerns you might have.

Closing your Wisely account for any reason

Contact our Customer Service team for assistance in canceling your card and closing your account.

Wisely Customer Service

Wisely Pay members: 1-866-313-6901

Wisely Direct members: 1-866-313-9029

Wisely Cash members: 1-877-431-5860

Question 5

How do I change or update my personal information?

Accepted Answer

You can update your email, street address, and phone number directly from the myWisely^® app or mywisely.com.

To change your personal information

Go to Account Settings.
Tap Profile Info.
Make your changes.

Question 6

How do I check my balance and view transaction history without a fee?

Accepted Answer

There is no fee to check your Wisely card balance or transaction history. Log into the myWisely^® app or mywisely.com to:

Check your balance
View transaction history
Find nearby ATMs
See spending trends, and more

You can also set up email, push or text alerts, including low balance notifications at whatever amount you decide.

Question 7

How do I reach Wisely Customer Service?

Accepted Answer

If you need to speak with Wisely Customer Service or contact us with questions, concerns or issues, give us a call. We’re available 24/7.

Wisely Pay members: 1-866-313-6901

Wisely Direct members: 1-866-313-9029

Wisely Cash members: 1-877-431-5860

How do I know which card I have?

Question 8

What happens if my card is expiring or expired?

Accepted Answer

An updated card will be sent as the expiration date on your card gets closer. If you don’t receive the new card before your current one expires, please contact us.

Wisely Pay members: 1-866-313-6901

Wisely Direct members: 1-866-313-9029

Wisely Cash members: 1-877-431-5860

How do I know which card I have?

Question 9

What if I forgot my PIN?

Accepted Answer

If you forget your PIN or would like to change it, you can do so by calling Wisely Customer Service at the phone number on the back of your card.

Question 10

What if I forgot my user ID or password?

Accepted Answer

Click Log in on the myWisely^® app or mywisely.com.
Click or tap Forgot Username or Password? or on the myWisely^® app.

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