FAQ

Rewards

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What is Dosh?

Dosh is a feature in the myWisely app7 that allows you to earn cash back15 on purchases at participating merchants (in store and online) after opting in.

How do I opt into Dosh?

  • Open the myWisely app7 or login to your account at myWisely.com.
  • On the left hand menu, choose select “Wisely Rewards.”
  • Choose “Cash back15 purchases” and
  • click “opt-in” to agree to the terms and conditions.

How do I get my cash back rewards15 from purchases that I make?

Opt-in to the Dosh cash back rewards15 program on the myWisely app,7 then make purchases using your Wisely card at participating merchants and online services or stores.

After your eligible transaction has been verified by Dosh, your cash back rewards15 will be sent to your cardholder primary account and then transferred to your Wisely Rewards Savings Envelope.12

Most Cash Back Rewards15 will appear in your Savings Envelope within 4 weeks after the transaction has completed. Only Cash Back Rewards15 for the purchase of eGift cards will appear instantly.

How do I use myWisely to see which merchants offer cash back?15

You can browse eligible Dosh cash back 15 rewards by launching the Dosh experience within the myWisely app7:

  1. Click ‘Wisely Rewards’ in the main menu
  2. Click ‘Cash Back – Purchases’ on the ‘Wisely Rewards’ landing screen
  3. If you have already opted-into the ‘Cash Back – Purchases’ program, the Dosh experience will immediately launch
  4. If you have not previously opted-in, you must click the ‘Opt in’ button at the bottom of the ‘Cash Back – Purchases’ screen and then click ‘Accept’ on the subsequent ‘Terms & Conditions’ screen. The Dosh experience will launch after ‘Accept’ is clicked
  5. From the Dosh experience, you can browse through all eligible cash back15 offers based on local and/or merchant.

How will I know when I receive cash back?

Normally you can look into your transaction history to see when Cash back Rewards15 have been loaded into your account.

If you would like to be notified when your cash back15 is in your Savings Envelope12 you can setup alerts in the myWisely app.7

Just open your account settings in your myWisely app7 and select alert settings and choose how you would like to be notified.

Where did my rewards go?

Your rewards will appear in your Savings Envelope12 and will not appear in your available balance.

If you would like to move your funds to your available balance, visit the “future” section of the app,7 click withdraw and enter the amount that you would like to move from your Savings Envelope12 to your available balance.

Can I opt out of Dosh?

Yes, but you will need to call the number on the back of your card and request to opt out with the help of an agent.

What is the difference between an eGift card and other gift cards?

Unlike gift cards you may have given or received in the past, this gift card is specifically designed to provide you cash back15 into your myWisely Rewards Savings Envelope.7

The eGift cards (“e” signifying electronic) are purchased and delivered to you directly through the myWisely app.7 The eGift cards are for your use only and cannot be shared or given to someone else.

How do I purchase an eGift card on the myWisely app7?

Sign into the myWisely app7 and select “Wisely Cash Back Rewards”,15 select Cash back eGift Cards, then choose an eGift card from a participating retailer and complete your purchase directly through the app.7

Remember, you can spend only what is on your Wisely card. To purchase an eGift card, you must have enough available funds in your account to cover the full cost of the eGift card.

Is there a limit to the number of eGift cards I can purchase?

There is no limit to the number of eGift cards you can purchase on the myWisely app.7

Available eGift card value denominations are preset by merchants. Please refer to the specific terms and conditions found on each card product’s page prior to purchase.

Remember: You must have available funds in your account to purchase eGift cards.

Where can I redeem my eGift card?

Most eGift cards can be used at the merchant’s retail locations or online at the merchant’s website.

Please refer to the specific terms and conditions found on each card product’s page prior to purchase.

How can I redeem my eGift card?

Open the myWisely app,7 go to the Wisely Rewards15 from the dropdown menu, then select “Cash Back – eGift Cards” and select the “Wallet” tab.

If in person, have retail cashier scan bar code. If online, select eGift card as payment method and type in eGift card number.

Can I redeem my eGift cards for cash?

eGift cards are intended for the purchase of goods and merchandise.

Please refer to the specific terms and conditions found on each card product’s page prior to purchase.

Will my eGift card expire?

Please refer to the specific terms and conditions found on each card product’s page prior to purchase.

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