Security
App Notifications
Keep track of your Wisely account activity with real-time alerts.
Set up notifications to know what's happening with your money.
Get Started
We take security seriously.
EMV chip card technology helps to provide an additional layer of security so you can have the confidence to pay around the world.
Learn more
What if my card is lost, stolen, or used without my permission?
Don’t worry! There are several ways to safeguard your card.
If you find your card, you can instantly unlock it and resume using it.
If you cannot find your card, call Wisely Customer Service immediately:
Wisely Pay members: 1-866-313-6901
Wisely Direct members: 1-866-313-9029
Wisely Cash members: 1-877-431-5860
How do I know which card I have?
We will cancel your card and transfer the funds to a new card that will be sent to you. Please note that funds are not transferred until your new card has been activated.
If your card is lost, stolen, or misplaced
Be sure to instantly lock your card using the myWisely® app or on mywisely.com so your card cannot be used.To lock your card
- Log into the myWisely® app or mywisely.com.
- Go to Account Settings, then open Card Settings to lock your card.
If you find your card, you can instantly unlock it and resume using it.
If you cannot find your card, call Wisely Customer Service immediately:
Wisely Pay members: 1-866-313-6901
Wisely Direct members: 1-866-313-9029
Wisely Cash members: 1-877-431-5860
How do I know which card I have?
We will cancel your card and transfer the funds to a new card that will be sent to you. Please note that funds are not transferred until your new card has been activated.
How much does it cost to replace a lost, stolen or damaged card?
Cards can get lost or stolen, so we grant one free card replacement for a lost/stolen primary or secondary card per calendar year.
Each additional card replacement for a lost/stolen primary or secondary card per calendar year will incur a fee.
To get a new card, contact Wisely® Customer Service.
Wisely Pay members: 1-866-313-6901
Wisely Direct members: 1-866-313-9029
Wisely Cash members: 1-877-431-5860
Please see Cardholder Agreement and List of Fees for more details.
How do I dispute a transaction and how long does it take to resolve?
If you notice unauthorized charges on your account, please contact us as soon as possible. A member of the Wisely team can initiate the dispute process and take the appropriate steps to further protect your account.
Wisely Pay members: 1-866-313-6901
Wisely Direct members: 1-866-313-9029
Wisely Cash members: 1-877-431-5860
We will be able to review the account transaction history and provide assistance. Resolution timeframes will vary based on transaction type.
How do I get a Wisely card with an EMV chip?
If your Wisely card does not have an EMV chip, you can request a replacement card be sent to you that will contain an EMV chip.
What do I do if I have a question or think there is an error with a transaction on my card?
Contact Wisely® Customer Service right away and we’ll provide assistance.
Wisely Pay members: 1-866-313-6901
Wisely Direct members: 1-866-313-9029
Wisely Cash members: 1-877-431-5860
If you suspect fraud, you can instantly lock your card so it cannot be used.
If you find your card, you can instantly unlock it and resume using it.
But be sure to report a lost, stolen, or damaged card immediately.