FAQ

Add Money

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How do I add cash to my card?

You can choose from 2 ways:17

  1. Green Dot® Deposit Cash11: Deposit cash on the go! Add cash ($20-$500) to your Wisely® card at the register of 90,000+ retailers nationwide (including CVS, Dollar General, Rite-Aid, 7-Eleven, Walgreens, Walmart, and more). Just hand your cash to the cashier. They will swipe your card and the money will automatically load onto your card and be available within minutes.19 Up to a $4.95 reload fee plus deposit and card balance limits apply. The cashier will give you a receipt as proof of the reload.
    Service provided by Green Dot®. ©2023 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.
  2. Western Union: Visit any Western Union location in the U.S. to add cash to your card (third-party load fees may apply).8 Log into your cardholder account at mywisely.com for more information.

Some services may require an upgrade.17 Learn more about Wisely card upgrades.

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Can I transfer funds from my Wisely card to my bank account or an external debit card?

Yes, there are up to two ways you can do this. You can transfer using your bank account information or, if available to you, your external debit card information.

To transfer to a personal bank account:

  1. Register or log in to the myWisely® app7 or mywisely.com.
  2. Tap or click the transfer arrows in the upper right corner and select Transfer Money.
  3. Enter your routing number and account number of the receiving bank to complete the transfer.

Please note: It may take 3 business days to enroll and validate an account at another financial institution. And once an account is validated, it may take up to 3 business days to complete each transfer. Fees, terms and limits apply. Please log in to the myWisely app7 or mywisely.com to see your cardholder agreement, transaction limit and list of all fees for more information.

To transfer using your external debit card information (i.e. your 16-digit debit card number):

  1. Register or log in to the myWisely® app7 or mywisely.com.
  2. Tap or click the transfer arrows in the upper right corner and select Transfer Money.
  3. Enter your external debit card number to complete the transfer.

Please note: Transfers using your external debit card information is currently available only to members who have Funds transfer fee (Instant Transfer/Debit) in their List of Fees. Transfers using your external debit card information is typically processed within 30 minutes, but could take longer due to network timing, receiving bank processes, or other factors. Only one external debit card may be linked to your Wisely account. Transfers to your external debit card are final and not reversible. Fees, terms and limits apply. Please log in to the myWisely app7 or mywisely.com to see your cardholder agreement, transaction limit and list of all fees for more information.

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How do I load a check with my mobile device?

Load a check with Ingo® Money21 by snapping a photo and following the prompts in our myWisely® app.7 Approval times vary depending on the type of check and approval from Ingo® Money.21 You must be 18 or older to use Ingo Money.

This feature may require an upgrade.17 Learn more about Wisely card upgrades.

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Can I add money from other sources?17

The primary cardholder can direct deposit2 income from second jobs, a tax refund or other government benefits onto your Wisely by ADP® card.

Enter your account and routing numbers into the applicable direct deposit2 form or hand it to the HR person responsible for your pay.

To retrieve these numbers, register or log into the myWisely mobile app7 or at mywisely.com and visit your account settings, then tap or click “Account Numbers”.

If you have a Wisely Pay card (see back of your card) this feature will require an upgrade.17 For more information on upgrades, click here.

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How do I get paid up to 2 days early14 at no extra charge18 with direct deposit?2

First, see the back of your card to determine card type:

Wisely Pay Customers

First make sure that:

  • Your card is activated
  • You have set up Direct Deposit2
  • Your card is upgraded.17 If you do not have an upgraded card, Upgrade NOW!17
  • Download the free myWisely app7

Opt-in by logging into your Wisely account at mywisely.com or within the myWisely app7 and go to your account settings > direct deposit > slide the button on to agree to the disclosures and to enable early direct deposit.14

Wisely Direct Customers

First, make sure that:

  • Your Personalized Card is activated
  • You have set up Direct Deposit2
  • You have downloaded the myWisely app7

Opt-in by logging into your Wisely account at mywisely.com or within the myWisely app7 and go to your account settings > direct deposit2 > slide the button on to agree to the disclosures and to enable early direct deposit.14

How do I know which card I have?

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How do I add money to a secondary card?

Only the primary card member who requested the secondary card can transfer funds to the card.

To add funds:
1. Log in to your account at mywisely.com or the myWisely® app.7
2. Click or tap the move money button in the upper right corner.
3. Select Transfer Money.
4. Follow the screen instructions to complete your request.

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