FAQ

Security & Fraud Protection

14 Results for “Security & Fraud Protection”

What if my card is lost, stolen, or used without my permission?

Don’t worry! If your card is lost or stolen,23 be sure to lock your card using the myWisely® app.7

You can instantly lock your card so it cannot be used.  Log into the myWisely mobile app7 and go to account settings, then open card settings to use this feature.

If you find your card, you can instantly unlock it and resume using it.

But report a lost, stolen,23 or damaged card to our call center immediately by calling: 1-866-313-6901.* We will cancel your card and transfer the funds to a new card that will be sent to you.

* Wisely Direct customers call 1-866-313-9029.

How do I know which card I have?

Can you tell me more about additional fraud protection?23

Transactions that qualify are protected by either the VISA® or Mastercard® Zero Liability Policy.9

The Zero Liability Policy provides protection from unauthorized purchases. Other restrictions may apply.

You may also have other protections under applicable law, such as Federal Regulation E, which implements the Electronic Funds Transfer Act. Please refer to the Cardholder Agreement you received when you enrolled for the Wisely® Pay card.

You can view the Cardholder Agreement on the myWisely® app7 or at mywisely.com. With Wisely® Pay, cardholders have additional fraud protection.

Transactions made outside of the cardholder’s residential state and adjoining states may be declined unless the cardholder calls cardholder services and requests to temporarily allow transactions in the additional area(s).

What do I do if I have a question or think there is an error with a transaction on my card?

Contact Wisely® Member Services at 1-866-313-6901 and we’ll provide assistance.

If you suspect fraud, you can instantly lock your card so it cannot be used. Log into the myWisely® app7 and go to account settings, then open card settings to use this feature.

If you find your card, you can instantly unlock it and resume using it.

But report a lost, stolen,23 or damaged card to our call center immediately.

* Wisely Direct customers call 1-866-313-9029.

How do I know which card I have?

Will Wisely® freeze my funds while a dispute is being resolved?

Wisely® does not freeze funds while investigating disputes.

If you recognize unauthorized activity on your account, we recommend you have a new card issued.

When a new card is requested, the current card will become invalid, and it may take up to 10 business days to receive a new card. Expedited card delivery is available for an additional fee.

Having access to your money is extremely important and we strive to resolve customer issues quickly, so be sure to include all relevant details when submitting a claim to help speed up the process.

What is a travel notice?

A travel notice is an enhanced security measure that helps to protect you against fraud when using your Wisely by ADP® card while traveling outside of your home state and bordering state(s).

Your Wisely by ADP® card will work in your home state and any bordering state upon activation, however, if you travel beyond your area add a travel notice in order to avoid declines on your card.

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