FAQ Security & Fraud Protection What if my card is lost, stolen, or used without my permission? Don’t worry! If your card is lost or stolen,23 be sure to lock your card using the myWisely® app.7 You can instantly lock your card so it cannot be used. Log into the myWisely mobile app7 and go to account settings, then open card settings to use this feature. If you find your card, you can instantly unlock it and resume using it. But report a lost, stolen,23 or damaged card to our call center immediately by calling: 1-866-313-6901.* We will cancel your card and transfer the funds to a new card that will be sent to you. * Wisely Direct customers call 1-866-313-9029. How do I know which card I have?