FAQ Security & Fraud Protection What do I do if I have a question or think there is an error with a transaction on my card? Contact Wisely® Member Services at 1-866-313-6901 and we’ll provide assistance. If you suspect fraud, you can instantly lock your card so it cannot be used. Log into the myWisely® app7 and go to account settings, then open card settings to use this feature. If you find your card, you can instantly unlock it and resume using it. But report a lost, stolen,23 or damaged card to our call center immediately. * Wisely Direct customers call 1-866-313-9029. How do I know which card I have?