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  • How do I check my balance and view transaction history without a fee?
FAQs
Get Started
How can I upgrade my card?
How do I activate my card?
How do I get started with early direct deposit?
How do I know if I have a Wisely Direct or Wisely Pay card?
How do I know if I need to upgrade?
How do I sign up for Wisely if my employer doesn’t offer a Wisely card?
How does a secondary cardholder activate their card?
How is a Wisely prepaid debit card different from a regular debit card?
How long will it take to get my personalized card in the mail?
How much does it cost to upgrade my card?
What are the benefits of upgrading my card?
What happens if I don’t receive my Wisely card in the mail?
What if I don’t know the Social Security number for my secondary cardholder?
What is a prepaid debit card?
What is an upgrade?
Where can I get the myWisely app?
Move Money
Are there fees associated with Peer Transfer?
Can I add money from other sources?
Can I edit or cancel a Peer Transfer payment?
Can I transfer funds from my Wisely card to my bank account or an external debit card?
Can my card be used to make debit or credit transactions?
Can my secondary member add any other funds to the card?
How can I add money to my debit card at a retail location?
How do I add money to a secondary card?
How do I change my Peer Transfer ID?
How do I find my Wisely account and routing information?
How do I get started with Peer Transfer? Do I need to enroll?
How do I know if my card is upgraded and I’m eligible for Peer Transfer?
How do I load check funds with my mobile device?
How does Ingo verify checks?
How instant are my Peer Transfer payments?
Is there an Ingo check cashing limit for loading checks with my mobile device?
What is Peer Transfer?
Direct Deposit
Can I spend money that is tied up in a pending debit transaction?
Do bank holidays affect how I get paid?
Does my employer need to use ADP for payroll for me to get early direct deposit?
How do I get early direct deposit?
How do I set up direct deposit?
How do I view pending deposits?
How does early direct deposit work?
I’ve opted into early direct deposit. Why was there a direct deposit delay from my bank?
If I already have direct deposit set up, do I need to opt in to get paid early?
Why is my direct deposit pending?
Why was my pending deposit removed or reversed?
Will a pending deposit increase my available balance?
Fees
Are there fees for using my card?
How do I find the fees associated with my card?
Savings
As a secondary cardholder, can I set up my Savings Envelope?
Can I automate my savings in my Savings Envelope?
How can I add funds to my Savings Envelope and start saving money?
Is the Savings Envelope a savings account? Does it earn interest?
Is there a limit to how much can be added to my Savings Envelope?
Make Purchases
Can I send money to family and friends?
Do pending credits from returns/refunds count in my available balance?
How can I get cash using my card?
How can I use my Wisely card once it has been added to my digital wallet (Apple Pay, Samsung Pay, Google Pay)?
How do I add my Wisely card to my digital wallet?
How do I make purchases with my card?
How long does it typically take for a pending transaction to post?
If I have a secondary card, can the secondary cardholder also add their card to Apple Pay, Samsung Pay, Google Pay?
What is a pending transaction?
What is a pre-authorization hold?
What transactions are not allowed on the card?
Where is the nearest fee-free ATM?
Why does my account show a pending transaction?
Pay Bills
Can I schedule a bill payment in advance?
Can I use my Wisely card for recurring monthly payments?
Can I use my Wisely card outside of the U.S.?
How can I confirm my bill payment was sent, either electronically or by check?
How do I cancel a bill payment?
How do I pay bills using the myWisely app?
How is my bill paid using a photo or an image of my bill?
Is there a limit to the number of bills I can pay using the myWisely app?
What do I do if my bill payment was not received by the payee?
What if I didn’t authorize the bill payment?
What if I don’t have a photo or an image of my bill?
What is the processing time for bill payments?
Manage Your Account
Can I request a card for a spouse or family member?
Can I take this card with me if I change jobs?
How can I change my PIN number?
How do I cancel my card/close my Wisely account?
How do I change or update my personal information?
How do I check my balance and view transaction history without a fee?
How do I reach Wisely Customer Service?
What happens if my card is expiring or expired?
What if I forgot my PIN?
What if I forgot my user ID or password?
Rewards
Can I redeem my eGift cards for cash?
Do I earn rewards if I purchase a gift card at a store or restaurant with my Wisely card?
How can I redeem my eGift card?
How can I withdraw the reward from my Wisely Rewards Savings Envelope?
How do I purchase an eGift card on the myWisely app or mywisely.com?
How do I redeem rewards from purchases that I make?
How do I use myWisely to see which merchants offer rewards?
How will I know when I receive rewards?
Is there a limit to the number of eGift cards I can purchase?
What is the difference between an eGift card and other gift cards?
What kind of reward will I earn when I purchase an eGift card?
When I earn rewards, where do my rewards go?
Where can I redeem my eGift card?
Whom should I reach out to if I am experiencing issues with the rewards program?
Will I receive rewards for every eGift card purchase?
Will my eGift card expire?
Security & Fraud Protection
Can I dispute or cancel a pending debit transaction?
Can I still use my card for purchases when it’s locked?
Can you tell me more about additional fraud protection?
How can I set a travel notice and how long does it take?
How do I dispute a transaction and how long does it take to resolve?
How do I get a new Wisely card?
How do I get a Wisely card with an EMV chip?
How do I know if a text message I am receiving is really from Wisely?
How long does a dispute take to resolve?
How much does it cost to replace a lost, stolen or damaged card?
How will Wisely notify me of unusual account activity?
If I lock my card, will it stop pending transactions from going through?
Is the money on my Wisely card FDIC insured?
What do I do if I have a question or think there is an error with a transaction on my card?
What do I need to do when I’m notified of unusual account activity?
What if I have a recurring payment set up that needs to debit my account and my card is locked?
What if my card is lost, stolen, or used without my permission?
What is a travel notice?
What should I do if my card is declined when traveling?
What types of transactions will be blocked when my card is locked?
When Wisely calls me, will they ask me for a one-time passcode (OTP) to verify myself?
Who can lock or unlock my card?
Why should I receive fraud alerts?
Why would I want to lock or unlock my card?
Will deposits to my account still work if my card is locked?
Will Wisely freeze my funds while a dispute is being resolved?
Tax Refunds
Can I have my tax refund added to my Wisely card?
Can I save part of my tax refund for future bills or a special occasion?
How can I use my tax refund once it’s added to my Wisely card?
How do I direct deposit my tax refund to my Wisely card?
How do I set up an alert to get notified when my tax refund is posted to my account?
What do I have to do before setting up a direct deposit for my tax refund?
What is the status of my tax refund and how can I check?
Why should I have my tax refund direct deposited to my Wisely card?

How do I check my balance and view transaction history without a fee?

There is no fee to check your Wisely card balance or transaction history. Log into the myWisely® app or mywisely.com to:

  • Check your balance
  • View transaction history
  • Find nearby ATMs
  • See spending trends, and more

You can also set up email, push or text alerts, including low balance notifications at whatever amount you decide.

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  • Benefits
    • Early Direct Deposit
    • Rewards Program
    • No Hidden Fees
    • Shop
    • Bill Pay
    • Security
    • Savings
    • Move Money
    • Surcharge-Free In-Network ATMs
    • Tax Refunds
    • Partner Perks
  • Financial Wellness
  • Who We Are
  • Help
    • Contact Us
  • Log In
    • Find ATMs
  • Activate Card

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  1. While this feature is available without a fee, certain other transaction fees and costs, terms, and conditions are associated with the use of this card. Please log in to the myWisely® app or mywisely.com to see your cardholder agreement and list of all fees for more information.
  2. Standard message and data rates may apply.

The Wisely Pay Visa® is issued by Fifth Third Bank, N.A., Member FDIC or Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Wisely Pay Mastercard® is issued by Fifth Third Bank, N.A., Member FDIC or Pathward, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. The Wisely Direct Mastercard is issued by Fifth Third Bank, N.A., Member FDIC. ADP is a registered ISO of Fifth Third Bank, N.A., or Pathward, N.A. The Wisely Pay Visa card can be used everywhere Visa debit cards are accepted. Visa and the Visa logo are registered trademarks of Visa International Service Association. The Wisely Pay Mastercard and Wisely Direct Mastercard can be used where debit Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

ADP, the ADP logo, Wisely, myWisely, and the Wisely logo are registered trademarks of ADP, Inc.
Copyright © 2025 ADP, Inc. All rights reserved.

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