FAQ

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How do I receive my pay directly onto my card?

Visit your employer portal and click on the Direct Deposit tile to follow instructions.

If you don’t have access to an employer portal, contact your employer’s HR representative to enroll in direct deposit2 and provide your Wisely card’s routing and account numbers.

You can find the routing and account number for your Wisely card by downloading the myWisely mobile app7 or logging into myWisely.com.

Go to your account settings, then tap or click “Account Numbers”. You can also download the myWisely app7 and opt in to get paid up to 2 days early14 with direct deposit at no extra cost.18 For more information click here.

Upgrade17 may be required to add pay from other sources other than the employer who isssued your card. Learn more

Where can I get the myWisely® app?

The myWisely app7 can be downloaded from either the Apple® or Google Play store:

App StorePlay Store

Use the app7 to access your account anywhere, anytime: check your balance, view transaction history, find nearby ATMs or see spending trends while you’re on the go.

NOTE: The myWisely® mobile app7 is only available on devices using the following versions:
iPhone (iOS 10.0 or later)
Android (5.0 and up) devices

What are the benefits of upgrading my card?

Upgraded17 members get access to premium features that allow you to add funds to your cards from a variety of places: second jobs, Western Union, and government benefits with no cost.18

You can also download the myWisely app7 and opt in to get paid up to 2 days early14 with direct deposit . For more information about early direct deposit14 click here.

Wisely Pay Only

How do I add cash to my card?

You can choose from 3 ways:

  1. Reload @ the Register.11 You can add cash ($20-$500) on your Wisely® card17 at almost every major retailer near you using Reload @ the Register™ for a flat fee of $4.95 (subject to card and balance limits), in addition to the amount you wish to load onto your Wisely® card.17 CVS, Dollar General, Rite-Aid, 7-Eleven, Walgreens, Walmart, and many more. Over 70,000 locations nationwide! Just hand your cash to the cashier. They will swipe your card and the money will automatically load onto your card.19
  2. MoneyPak.20 Add $20-$500 in cash to your Wisely card17 at over 70,000 retail locations nationwide (including CVS, Dollar General, Rite-Aid, 7-Eleven, Walgreens, and Walmart) using MoneyPak®20 for a flat rate of $5.95 (subject to card and balance limits), in addition to the amount you wish to load onto your Wisely card. You should confirm your access to this feature before attempting to load cash to your card. Learn more about how to reload your card with cash at moneypak.com.
  3. Western Union: Visit any Western Union location in the U.S. to add cash to your card (third-party load fees may apply).8 Log into your cardholder account at myWisely.com for more information.

Some services may require an upgrade.17 For more information on upgrades click here.

Can I transfer funds to my bank account or another card?

  1. Register or log into the free myWisely® app7 or mywisely.com.
  2. Tap or click the transfer arrows in the upper right corner and select Transfer Money.
  3. Enter your routing number and account number of the receiving bank or card to complete the transfer.

Please note: it may take 3 business days to enroll and validate an account at another financial institution. And once an account is validated, it may take up to 3 business days to complete each transfer.

* For Wisely Direct customers, no upgrade is required.

How do I know which card I have?.

How do I deposit a check with my mobile device?

Deposit a check with Ingo® Money21 by snapping a photo and following the prompts in our myWisely mobile app.7 Approval times vary depending on the type of check and approval from Ingo® Money.21

This feature may require an upgrade.17 To learn more about upgrades click here.

What are the card load limits?

Reload Through Western Union8 $1,500/day
$5,000/mo
Reload Through Reload @ the Register™ $1,500/day or 4 loads
$3,500/week or 7 loads
$5,000/month or 20 loads
Reload Through MoneyPak® $1,000/month
Ingo® Per Check Deposit Limit $1,500.00
Ingo® Monthly Check Deposit Limit $5,000.00

Please note: ADP may increase or decrease these limits from time to time at its discretion and without notice to you.

Can I add money from other sources?13

The primary cardholder can direct deposit2 income from second jobs, a tax refund or other government benefits onto your Wisely by ADP® card.

Enter your account and routing numbers into the applicable direct deposit2 form or hand it to the HR person responsible for your pay.

To retrieve these numbers, register or log into the myWisely mobile app7 or at myWisely.com and visit your account settings, then tap or click “Account Numbers”.

If you have a Wisely Pay card (see back of your card) this feature will require an upgrade.17 For more information on upgrades, click here.

How do I get paid up to 2 days early14 at no extra charge18 with direct deposit?2

First, see the back of your card to determine card type:

Wisely Pay Customers

First make sure that:

  • Your card is activated
  • You have set up Direct Deposit2
  • Your card is upgraded.17 If you do not have an upgraded card, Upgrade NOW!17
  • Download the free myWisely app7

Opt-in by logging into your Wisely account at mywisely.com or within the myWisely app7 and go to your account settings > direct deposit > slide the button on to agree to the disclosures and to enable early direct deposit.14

Wisely Direct Customers

First, make sure that:

  • Your Personalized Card is activated
  • You have set up Direct Deposit2
  • You have downloaded the myWisely app7

Opt-in by logging into your Wisely account at mywisely.com or within the myWisely app7 and go to your account settings > direct deposit2 > slide the button on to agree to the disclosures and to enable early direct deposit.14

How do I know which card I have?

How do I make purchases with my card?

Use your Wisely by ADP® card on the phone, online, or in any store that accepts Visa® Debit card or Debit Mastercard®. You can also add your Wisely card to your mobile wallet. You can use contactless pay anywhere Apple Pay®, Samsung Pay® or Google Pay™ is accepted.

How can I get cash using my card?

You have two options:

  • ATMs
    Get cash at millions of ATMs worldwide, including 40,000 surcharge-free, in-network ATMs nationwide.5 Click here or log into myWisely® to find in-network, surcharge-free, in-network ATMs in your area.
  • Banks
    Go to any participating bank, let the teller know you want to do an over-the-counter transaction and tell them the amount you would like to withdraw. You may be asked to show your ID. Find participating banks here.

Can my card be used to make debit or credit transactions?

Your Wisely® card can be used to make either a debit or credit transaction.

Debit transactions will require a personal identification number (PIN) and are best used when you want cash back from a merchant. These transactions do not incur a fee.

Credit transactions do not require a PIN and do not incur a fee.6

Can I request a card for a spouse or family member?1

Of course! Primary cardholders will be able to transfer funds to and from secondary cardholders.1

You and all secondary cardholders1 may be required to pass an additional validation process. Each person has full and immediate access to the funds on their individual card.

To order another card,1 log into your account at mywisely.com or the myWisely® mobile app.7

Click or tap the menu button in the upper right corner and scroll to the button at the bottom of this menu to order another card.

Follow the screen instructions from there.

* For Direct Customers, secondary cards can’t be used internationally.

How do I know which card I have?

How do I check my balance and view transaction history without a fee?18

The myWisely app7 or logging into your account online at myWisely.com allows you to check your balance, view transaction history, find nearby ATMs, see spending trends, and much more.

You can access your card account online or from your phone, anytime, anywhere.

You can also set up email and text alerts,7 including low balance notifications at whatever amount you decide.7

What are pending transactions?

It’s the amount of money that has been set aside for purchases made with your card, but has not yet been collected by the merchant.

What is a pre-authorization hold?

Certain purchases (hotels, restaurants, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that would be greater than the actual purchase amount once the purchase is processed.

The money will be released, and your balance will be adjusted. Availability of the pre-authorized money could take up several days to be released into your card balance.

Gas Stations. When using your card at gas stations, it is best to prepay for the exact amount at the cashier. If you pay at the pump, a hold of up to $100 or more may be placed on your card. This hold may last up to 5 days. (Hold times may vary depending on the merchant.)

Restaurants. Restaurants may automatically add up to 25% or more to your bill to cover a tip. If you do not have a sufficient balance on your card to cover the amount, the transaction will be declined.

Hotels may place a hold on your account for your room reservation. It is typically released upon checkout but may last up to a couple of weeks.

Why does the pre-authorization hold times differ?
Some merchants may require different authorization hold times. The above information is a reference and not a guarantee of hold length.

Can I use my Wisely® card outside of the U.S.?

See the back of your card to determine card type

Wisely Pay Customers
Use your Wisely card everywhere Visa® Debit cards are accepted and where debit MasterCard® is accepted internationally. To use your Wisely® Card for transactions outside the U.S., including U.S. territories, please set a travel notice in the myWisely app.7

Your card is charged an ATM fee when you use an international ATM. Please refer to the Wisely® Pay List of All Fees for applicable usage fees.

Wisely Direct Customers
Use your Wisely card anywhere Debit MasterCard® is accepted internationally. To use your Wisely® Card for transactions outside the U.S., including U.S. territories, please set a travel notice in the myWisely app.7

Your card is charged an ATM fee when you use an international ATM. Please refer to the Wisely® Direct List of All Fees for applicable usage fees.

How do I know which card I have?

Can I send money to family and friends?

Absolutely. You can link your card to all your favorite peer to peer apps like Venmo®.

Or if you prefer, you can also visit a retailer near you and use MoneyPak®20 to send money to friends and family. Just follow these steps:

  1. Grab a MoneyPak20 from the prepaid card rack at the register.
  2. Hand your cash and the MoneyPak20 card to the cashier. A flat fee of $5.95 will apply.
  3. Next, scratch off the unique MoneyPak20 number on the back of the card and give the number to your friend.
  4. Ask your friend to sign up at moneypak.com20 and follow the step by step instructions to add money to his or her eligible card.

Participating retailers include 7-11, CVS, Dollar General, Rite-Aid, Walgreens, Walmart, and many more. You can send anywhere from $20 to $500.11 To learn more and find a location near you, visit moneypak.com.20

Are there fees22 for using my card?

There are no overdraft fees22 because we will not allow you to overdraw your card.3

There are no minimum balance fees, monthly fees or annual fees.

There are, however, inactivity fees assessed after a certain period of inactivity. Keep in mind there are also charges for using certain features on your Wisely by ADP® card.

Please log into your Wisely® account and refer to the Wisely List of All Fees for applicable usage fees.22

How do I pay bills16 in the myWisely® mobile app?7

Paying bills16 using the myWisely app7 lets you initiate a bill payment in seconds with your smart phone.

Just snap a photo of the bill, import an image of a paperless bill or search and add a new biller.

It’s a quick, convenient and secure way to pay bills.16 The payments you make are deducted from your Wisely balance.

To pay a bill,16 log into the myWisely app7 and click the arrow in the top right corner and select “pay a bill”.

How is my bill paid using a photo or an image of my bill?

Your bill information is extracted from the photo of the bill you snapped or the image of the paperless bill you uploaded in the myWisely app7 and uses secure payment automation to complete your payment.

If payment cannot be made electronically, a check will be mailed to the biller on your behalf.

What if I don’t have a photo or an image of my bill?

You can still search and add a new biller within the myWisely app7 to make a payment.

The payment amount is deducted from your Wisely balance. To pay a bill, log into the myWisely app7 and click the arrow in the top right corner and select “pay a bill”. 

How can I confirm my bill payment was sent?

You will receive a confirmation email when your bill has been delivered to the payee.

Additionally, you can view the status of your bill in the bill details page within the myWisely® app.7

You can refer to the bill pay section of the myWisely® app.7

What is the processing time for bill payments?

Electronic payments are delivered to the biller usually within 48 hours after the submission of the bill in the myWisely app.7

Check payments are delivered usually within 5-7 days business days

What do I do if my bill payment was not received?

Sometimes the payee may not credit your account immediately after receiving a payment.

If the payment is not credited in a reasonable amount of time, please contact Wisely customer service at the number on the back of your card for assistance with further payment investigation.

What if I forgot my PIN?

If you forget your PIN or would like to change it, you can do so by calling Cardholder Services using the phone number on the back of your card.

Can I add my Wisely® Card to Apple Pay®, Samsung Pay®, Google Pay?

Yes. Wisely cards can be added to mobile wallets for use at participating stores, online and on apps that accept Apple Pay®, Samsung Pay®, and Google Pay.

  • Learn more about adding your card to ApplePay®
  • Learn more about adding your card to Samsung Pay®
  • Learn more about adding your card to Google Pay

Log into the myWisely app7 to visit your transaction history page to automatically add Wisely card to mobile wallet.

How can I add funds to my Savings Envelope12 and start saving money?

Register or log into the myWisely® app7 or at myWisely.com.

Tap or click “Future,” tap or click “add money” and type in the amount that you would like to save.

While funds moved to your envelope12 will no longer be in your available balance, you can always move them back. myWisely® will even discover opportunities for you to roll over extra funds into your savings envelope.12

Can I automate my savings?

Yes! In the myWisely app7 or myWisely.com, you can tell us to automatically move a specific dollar amount each month, or a dollar amount or percentage of each paycheck.

You can turn this on or off at any time.

How do I know which card I have?

Confused if you have Wisely Pay or Wisely Direct?
Check on the back of your card for the small print on the lower half.

Wisely Pay CardBack of Wisley Pay card
Wisely Direct CardBack of Wisley Direct card

How do I set up Direct Deposit?2

See the back of your card to determine card type

Wisely Pay Members

  1. Log into your Wisely account in the myWisely app7 (or at mywisely.com) to retrieve your account and bank routing numbers
  2. Provide to your HR payroll representative

Wisely Direct Members
If you have access to your ADP employee portal, then follow these steps to set up direct deposit2 and enable early direct deposit.14

  1. Log in to your ADP employee portal
  2. Navigate to the payment options/direct deposit2 setup section
  3. Follow instructions to set up direct deposit2 to your Wisely by ADP® card

If you do not have access to ADP employer portal, then follow these steps to set up direct deposit2 and enable early direct deposit:14

  1. Log into your Wisely account in the myWisely app7 (or at mywisely.com) to retrieve your account and bank routing numbers.
  2. Provide to your HR payroll representative

How do I know which card I have?

What is early direct deposit?14

Early direct deposit14 allows Wisely® cardholders to access funds directly deposited up to 2 days earlier14 than the posted pay date and up to 4 days earlier for government benefits.

This service may require an upgrade.17 For more information on upgrades click here

How does early direct deposit work?

Once you elect to receive your pay on your Wisely Direct card and opt-in to receive Early Direct Deposit:14

  1. Your employer submits payroll to their bank
  2. Wisely receives your employer’s payment instructions
  3. Wisely deposits funds after processing
  4. In most cases, you will receive pay up to 2 days early,14 but it may be less depending on when we receive the payment instructions

This service may require an upgrade.17 For more information on upgrades click here

If I already have direct deposit set up, do I need to opt in to get paid early?14

Yes, you do need to opt in to early direct deposit,14 even if you already have direct deposit set up for your pay, but it’s simple.

Log in here or download the myWisely® app7 and go to your account settings > direct deposit.

Slide the early direct deposit button on to agree to the disclosures and to enable early direct deposit.14

This service may require an upgrade.17 For more information on upgrades click here

What is Dosh?

Dosh is a feature in the myWisely app7 that allows you to earn cash back15 on purchases at participating merchants (in store and online) after opting in.

How do I opt into Dosh?

  • Open the myWisely app7 or login to your account at myWisely.com.
  • On the left hand menu, choose select “Wisely Rewards.”
  • Choose “Cash back15 purchases” and
  • click “opt-in” to agree to the terms and conditions.

How do I get my cash back rewards15 from purchases that I make?

Opt-in to the Dosh cash back rewards15 program on the myWisely app,7 then make purchases using your Wisely card at participating merchants and online services or stores.

After your eligible transaction has been verified by Dosh, your cash back rewards15 will be sent to your cardholder primary account and then transferred to your Wisely Rewards Savings Envelope.12

Most Cash Back Rewards15 will appear in your Savings Envelope within 4 weeks after the transaction has completed. Only Cash Back Rewards15 for the purchase of eGift cards will appear instantly.

How do I use myWisely to see which merchants offer cash back?15

You can browse eligible Dosh cash back 15 rewards by launching the Dosh experience within the myWisely app7:

  1. Click ‘Wisely Rewards’ in the main menu
  2. Click ‘Cash Back – Purchases’ on the ‘Wisely Rewards’ landing screen
  3. If you have already opted-into the ‘Cash Back – Purchases’ program, the Dosh experience will immediately launch
  4. If you have not previously opted-in, you must click the ‘Opt in’ button at the bottom of the ‘Cash Back – Purchases’ screen and then click ‘Accept’ on the subsequent ‘Terms & Conditions’ screen. The Dosh experience will launch after ‘Accept’ is clicked
  5. From the Dosh experience, you can browse through all eligible cash back15 offers based on local and/or merchant.

How will I know when I receive cash back?

Normally you can look into your transaction history to see when Cash back Rewards15 have been loaded into your account.

If you would like to be notified when your cash back15 is in your Savings Envelope12 you can setup alerts in the myWisely app.7

Just open your account settings in your myWisely app7 and select alert settings and choose how you would like to be notified.

Where did my rewards go?

Your rewards will appear in your Savings Envelope12 and will not appear in your available balance.

If you would like to move your funds to your available balance, visit the “future” section of the app,7 click withdraw and enter the amount that you would like to move from your Savings Envelope12 to your available balance.

Can I opt out of Dosh?

Yes, but you will need to call the number on the back of your card and request to opt out with the help of an agent.

What is the difference between an eGift card and other gift cards?

Unlike gift cards you may have given or received in the past, this gift card is specifically designed to provide you cash back15 into your myWisely Rewards Savings Envelope.7

The eGift cards (“e” signifying electronic) are purchased and delivered to you directly through the myWisely app.7 The eGift cards are for your use only and cannot be shared or given to someone else.

How do I purchase an eGift card on the myWisely app7?

Sign into the myWisely app7 and select “Wisely Cash Back Rewards”,15 select Cash back eGift Cards, then choose an eGift card from a participating retailer and complete your purchase directly through the app.7

Remember, you can spend only what is on your Wisely card. To purchase an eGift card, you must have enough available funds in your account to cover the full cost of the eGift card.

Is there a limit to the number of eGift cards I can purchase?

There is no limit to the number of eGift cards you can purchase on the myWisely app.7

Available eGift card value denominations are preset by merchants. Please refer to the specific terms and conditions found on each card product’s page prior to purchase.

Remember: You must have available funds in your account to purchase eGift cards.

Where can I redeem my eGift card?

Most eGift cards can be used at the merchant’s retail locations or online at the merchant’s website.

Please refer to the specific terms and conditions found on each card product’s page prior to purchase.

How can I redeem my eGift card?

Open the myWisely app,7 go to the Wisely Rewards15 from the dropdown menu, then select “Cash Back – eGift Cards” and select the “Wallet” tab.

If in person, have retail cashier scan bar code. If online, select eGift card as payment method and type in eGift card number.

Can I redeem my eGift cards for cash?

eGift cards are intended for the purchase of goods and merchandise.

Please refer to the specific terms and conditions found on each card product’s page prior to purchase.

Will my eGift card expire?

Please refer to the specific terms and conditions found on each card product’s page prior to purchase.

What if my card is lost, stolen, or used without my permission?

Don’t worry! If your card is lost or stolen,23 be sure to lock your card using the myWisely® app.7

You can instantly lock your card so it cannot be used.  Log into the myWisely mobile app7 and go to account settings, then open card settings to use this feature.

If you find your card, you can instantly unlock it and resume using it.

But report a lost, stolen,23 or damaged card to our call center immediately by calling: 1-866-313-6901.* We will cancel your card and transfer the funds to a new card that will be sent to you.

* Wisely Direct customers call 1-866-313-9029.

How do I know which card I have?

Can you tell me more about additional fraud protection?23

Transactions that qualify are protected by either the VISA® or Mastercard® Zero Liability Policy.9

The Zero Liability Policy provides protection from unauthorized purchases. Other restrictions may apply.

You may also have other protections under applicable law, such as Federal Regulation E, which implements the Electronic Funds Transfer Act. Please refer to the Cardholder Agreement you received when you enrolled for the Wisely® Pay card.

You can view the Cardholder Agreement on the myWisely® app7 or at mywisely.com. With Wisely® Pay, cardholders have additional fraud protection.

Transactions made outside of the cardholder’s residential state and adjoining states may be declined unless the cardholder calls cardholder services and requests to temporarily allow transactions in the additional area(s).

What do I do if I have a question or think there is an error with a transaction on my card?

Contact Wisely® Member Services at 1-866-313-6901 and we’ll provide assistance.

If you suspect fraud, you can instantly lock your card so it cannot be used. Log into the myWisely® app7 and go to account settings, then open card settings to use this feature.

If you find your card, you can instantly unlock it and resume using it.

But report a lost, stolen,23 or damaged card to our call center immediately.

* Wisely Direct customers call 1-866-313-9029.

How do I know which card I have?

Will Wisely® freeze my funds while a dispute is being resolved?

Wisely® does not freeze funds while investigating disputes.

If you recognize unauthorized activity on your account, we recommend you have a new card issued.

When a new card is requested, the current card will become invalid, and it may take up to 10 business days to receive a new card. Expedited card delivery is available for an additional fee.

Having access to your money is extremely important and we strive to resolve customer issues quickly, so be sure to include all relevant details when submitting a claim to help speed up the process.

What is a travel notice?

A travel notice is an enhanced security measure that helps to protect you against fraud when using your Wisely by ADP® card while traveling outside of your home state and bordering state(s).

Your Wisely by ADP® card will work in your home state and any bordering state upon activation, however, if you travel beyond your area add a travel notice in order to avoid declines on your card.

Can I schedule a bill payment?

Yes. First, select the date you want to make the payment by clicking on the “schedule for” date, you will receive a notification the day before the payment, on the scheduled day, your payment will be sent securely.

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